Returns

30-day, no-questions-asked returns

If a radiator isn't right — wrong size, wrong colour, just changed your mind — you can return it within 30 days of delivery for a full refund of the product price.

Conditions

• Item must be unused and in its original packaging
• All accessories, fixings and documentation included with the product
• No installation marks, paint scuffs, or evidence of mounting
• Custom-made or built-to-order configurations are non-returnable (these are clearly flagged on the product page)

How to return

1. Email returns@gberg-heizung.de with your order number and the reason for the return.
2. We'll send a return label and instructions within one business day.
3. Drop the parcel off at your local courier point or arrange a pickup with the carrier.
4. Once we receive and inspect the item, we'll refund the original payment method within 5 – 10 business days.

Faulty or damaged items

If your radiator arrives damaged or develops a fault within the warranty period, please don't use the standard returns flow — head to Warranty instead. We'll arrange a replacement or repair faster that way.

Return shipping cost

For change-of-mind returns, the buyer covers the return shipping. For damaged or faulty items, return shipping is on us.